Priority Technical Support

Email support with 4-hour response time during business hours. Dedicated technical assistance from trading platform experts for Professional tier subscribers.

<4hr Response Time
Email Priority Queue
Expert Engineers

Support Channels

Multiple ways to get help when you need it

Priority Email

Direct access to experts

  • 4-hour response SLA
  • Technical specialists
  • Strategy consultation
  • API integration help

Knowledge Base

Self-service resources

  • Comprehensive docs
  • API references
  • Code examples
  • Video tutorials

Status Updates

Platform monitoring

  • Real-time status page
  • Incident notifications
  • Maintenance schedules
  • Performance metrics

What We Help With

Comprehensive technical assistance

Strategy Implementation

Get help implementing and optimizing your trading strategies. Our engineers understand HFT and can assist with best practices.

API Integration

Assistance with API integration, authentication, and troubleshooting. Code reviews and optimization recommendations.

Performance Tuning

Optimize your strategies for maximum performance. Latency reduction tips and execution quality improvements.

Incident Resolution

Fast response to platform issues or trading problems. Priority queue ensures your issues are addressed quickly.

Get Priority Support

Professional tier includes priority email support with expert engineers

Subscribe Now - $299/month Back to Zi-HFT